×Please be informed that CityLife2u is not able to provide any travel insurance to Bali until further notice. Sorry for the inconvenience caused.

FAQ's

    • 18 years old to 80 years old.
    • Dependent child/ Children - 3 months and above, under 18 years of age.
    • An individual who travels domestic within Malaysia or overseas for the purpose of leisure and/ or business.
    • Single trip - The maximum length of each covered trip are 90 days.
    • Annual trip - The maximum length of each covered trip are 90 days with unlimited numbers of trips per year.
    • NO, this travel insurance is only eligible to round trip.
    • All trip must commence from Malaysia.
    • NO refund of premium allowed once the certificate is issued. The insurance cover shall be non-renewable,non-cancellable.
    • For Single Family Plan - Policy shall include a maximum of 2 insured adults, accompanying with unmarried, dependent, legal Child(ren), grandchild(ren), nephew(s), niece(s) or cousin(s), aged below 18 years old.
    • For Annual Family Plan - Policy shall include Insured Person, Spouse and dependent legal child(ren) who is/are aged from 3 months up to the attainment of 18 years of age.
    • Payment via credit card only.
    • Each Insured Person are eligible for one policy per trip.
    • NO. You must purchase the policy prior to your schedule departure.
    • No extension is allow after the commencement date.
    • If you are travelling to multiple destinations within the same trip, you can be covered under the same policy. Please select the furthest region as listed under our area of coverage.
    • The ASEAN countries, Australia, Bangladesh, Bhutan, China, Hong Kong, India, Japan, North Korea, South Korea, Macau, Maldives, Mongolia, New Zealand, Pakistan, Sri Lanka, Taiwan, Tibet. The Pacific Island excluding Hawaiian Island.
    • The coverage commencing from the time when the Insured Person leaves his/ her place of residence or place of business for a direct journey to the place of embarkation in Malaysia to commence travel to the intended destination(s) and ceases on the below circumstances whichever occurs first:

      1. The expiry of the Period of Insurance.
      2. The Insured Person's return to his/her place of residence or place of business in Malaysia.
      3. Eight (8) hours after arrival in Malaysia.
    • Please call Asia Assistance at +6 03 2711 5994 /5996, call reverse applicable. If you are unable to do so during an emergency, seek treatment first, and contact Asia Assistance as soon as possible.
    • Please submit a duly completed travel claim form within 30 days from the date of loss, together with all supporting documents to Citylife Associates Sdn Bhd, or Contact Citylife Customer Service.
    • Should you require additional information about Citylife2u's Travel Insurance, please contact Citylife Customer Service at +6 03 2711 5994 /5996.